Help and support
Need a hand? Email us at support@lasercloud.com.au and we'll reply within 2 business days.
Tell us your family name and the email you sign in with. Never send us your password or card number.
Quick answers
- Cancel StarJarGrown-ups' zone > Billing > Cancel StarJar. No more charges, and StarJar stays on until the end of the time you've paid for.
- Change your cardGrown-ups' zone > Billing > Change card. You add the new card on Stripe's secure page.
- Receipts and tax invoicesWe email a tax invoice after every charge. Past ones are in Grown-ups' zone > Billing > Receipts, with View and Download.
- Use a codeTap "Have a code?" when you create your family, or later in Grown-ups' zone > Billing. One code per family.
- Forgot passwordTap "Forgot password?" on the sign-in screen or at the Grown-ups' lock. We email you a code to set a new one.
- A payment didn't go throughStarJar keeps working for 7 days. Change your card in Grown-ups' zone > Billing and we try the A$5 again straight away.
- StarJar is restingStarJar rests when a card or a payment still isn't sorted 7 days after it was due, or when a cancelled plan ends. Nothing is deleted. Open Grown-ups' zone > Billing and tap Add a card or Restart StarJar.
- Install StarJar as an appIt's free, and it's the same StarJar, one tap from your home screen. Android (Chrome): menu ⋮ > Install app (or Add to Home screen). iPhone or iPad (Safari): Share > Add to Home Screen. Laptop (Chrome or Edge): the install icon in the address bar, or menu > Cast, save and share > Install StarJar. Don't see it? Open StarJar in Chrome, Edge or Safari and look again.
- Getting to the Grown-ups' zoneTap Grown-ups (the lock, bottom right of the kids' screen) and enter the StarJar password.
- Delete your family's StarJarEmail us from the email you sign in with. The Privacy policy says what happens next.